Improve your speed to contact rate
Speed wins deals. MaxContact's cloud-based contact centre platform helps you respond in seconds. With blended progressive and predictive dialling, SMS follow-up, and seamless integrations (like Zoho), your team will always be first in line, and first to convert.
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Inbound and outbound blending for warm leads
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Keep agents productive by handling warm lead transfers and incoming calls from the same queue. Seamlessly switch between inbound and outbound without missing high-intent opportunities.
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Queue prioritisation based on lead type
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Automatically route the highest-value leads to the front of the queue. Use custom rules to prioritise based on lead source, intent, or profile - meaning your agents speak to the right people first.
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CRM integrations & lead sync
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Instantly trigger outbound calls from your CRM - no delays, no manual uploads. Perfect for hot lead follow-ups and high-speed campaigns.
Intuitive platform, powerful insights
Give your agents a system they’ll actually want to use. From single sign-on to real-time dashboards and dynamic scripting, MaxContact makes it easy to onboard fast and optimise performance at scale.
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One log in, one view
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Give your agents a unified workspace to manage calls, SMS, and CRM data without toggling between tabs.
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Dynamic scripting with built-in business rules
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Guide agents through consistent, compliant conversations with smart scripts that adapt in real time to each lead type of provider.
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Real time reporting across teams and campaigns
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Track speed-to-lead, conversion rates, and agent performance live - so you can make better decisions, faster.
Everything you need to power every lead
Whether you're handling hot transfers or cold follow-ups, MaxContact gives your agents the tools to stay responsive, reliable and in control.
CRM Integration
Instantly sync new leads, calls and outcomes - no manual upload or delays.
Flexible Dialling Modes
Blend progressive, predictive and preview dialling, with answer machine detection - built for speed and connection.
Contact Prioritisation
Put high-value calls at the top of your list with dynamic queueing and custom data fetching.
Omnichannel Control
Manage all customer communications - calls, SMS, email and more from one platform.
Real-time Reporting
Track speed to contact, conversion rates, cross-sell insights, and agent productivity live.
Agent Quality Assurance
Live monitoring, coaching, whispering and barge functionality plus unlimited recording.
Trusted by Australia's High-Performing Teams
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Increase Success Rates With Advanced Outbound Dialling
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Custom Reports
Built around your business, as well as over 50 standard reports.
